Program 7 Providing "WOW" SERVICE & CARE for Your Patients!
Rebecca S. Wilder, BSDH, MS 3 CEUs/Clinical
Audience Code: D, H, A,O
The way you deliver oral health care to your patients is vital but the “service” aspect is just as important…at least to them! Are you delivering care and service to them that make a positive, lasting impression? Are patients adhering to your instructions to achieve the best oral health possible? Does your patient service make your practice “stand out” from all of the others? This program will provide information about essential ingredients for providing service and excellent oral health care to patients that will be pleasing and successful in today’s business climate.
- Discuss 20 things patients want from us for the best oral healthcare and service
- List 4 discoveries about patient behavior that influence how they want to “hear” your message
- Discuss how to deliver the best “message” about oral health that will promote change in your patients’ behavior