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Vermont Dental​ Conference

Program 5  ​Bridging the Divide: Effective Patient Communications

Dr. Steve Shepard     3 CEUs/Clinical
Audience Code: ​D, H, A, O


This speaker has indicated that he has no relevant external financial relationships in support of this


A visit to the dentist can be an emotional experience for many patients, but it can be made much less trying through the use of a clear dentist-patient communication strategy.  This program is designed to help dental care professionals create a better relationship with patients through more effective interpersonal communications – both speaking and listening.

 Program Objectives:

  • Better assess patient anxiety levels and fear triggers
  • Effectively communicate the details of complex or fear-creating procedures more clearly to the patient, in lay terms, to help reduce anxiety
  • Improve long-term patient relationships through more effective speaking and listening techniques