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File a Mediation Request

The strength of the dentist-patient relationship is important for long term overall success in oral health. The key components to this are good communication, understanding, and mutually agreed upon expectations. The Vermont State Dental Society understands that sometimes there will be situations in which the validity of the patient-dentist relationship is compromised.

If you feel that you have received inappropriate treatment, or have a misunderstanding that cannot be readily solved between you and your ​dentist, then the Patient Mediation Process may be appropriate for you. During this process, an outside, unbiased third party of volunteer dentists will examine the facts of your ​issue by gathering information related to your case. The review will take into account information presented by both you and the dentist in question; and with the predominant goal being to reach a solution that satisfies both parties.

Patient Mediation is not appropriate for all situations; those involving potential malpractice, insurance disputes, office procedures, and discourteous behavior by a staff member would be just a few to mention that would not be remedied by the mediation process. For further information on when it is appropriate to go directly to the Vermont Board of Dental Examiners in lieu of a Patient Mediation, please contact the Vermont State Dental Society, or Visit the Board of Dental Examiners Website for further information. 

Please also note that the Patient Mediation process is a member benefit, and is therefore available to only dentists who are members of the Vermont State Dental Society and the American Dental Association. To proceed with the Patient Mediation process, ​download a mediation form, and mail it to the VSDS at:

1 Kennedy Drive, Suite L3
South Burlington, Vermont 05403

To file a complaint against a non-member dentist, you may visit the link above, download the complaint form, and mail to the address below. 

Vermont Secretary of State Office of Professional Regulation
Attn: Carla Preston
89 Main Street, 3rd Floor
Montpelier, Vermont 05620-3402
(802) 828-2875