Program 5 Bridging the Divide: Effective Patient Communications
Dr. Steve Shepard 3 CEUs/Clinical
Audience Code: D, H, A, O
This speaker has indicated that he has no relevant external financial relationships in support of this
A visit to the dentist can be an emotional experience for many patients, but it can be made much less trying through the use of a clear dentist-patient communication strategy. This program is designed to help dental care professionals create a better relationship with patients through more effective interpersonal communications – both speaking and listening.
- Better assess patient anxiety levels and fear triggers
- Effectively communicate the details of complex or fear-creating procedures more clearly to the patient, in lay terms, to help reduce anxiety
- Improve long-term patient relationships through more effective speaking and listening techniques